FAQ

  1. When do you close your stores?

We are open during normal working hours and days throughout the week. However, our online shop gives you an opportunity to shop with us in any day, any time, and anywhere.

2. How long does it take to ship my orders?

Although the delivery period in different regions may differ, we ensure we make deliveries within a week after request. You can track all your orders on our website to know the estimated delivery time.

3. Why hasn’t my order arrived yet?

Under rare circumstances, your order may take more than a week. Some of the reason could be bulky orders which require shipment from the main stores. You can contact our customer service to get an update on the process of your order.

4. How do I know if my order went through?

You can check the status of your order on our website. Our system-generated status keeps you updated on the movement of your package from the store to your address.

5. Can you offer advice on what products to buy?

We have a team of professional beauticians who can assess your condition and give you advice. Give us a call today if you have any questions or you are uncertain about which products suit your skin, hair, face, or nails.

6. Is it possible to modify the items and/or quantities on my order?

The aim of Hair World is to offer convenience and quality products. We allow a modification period before shipping your products.

7. Will I receive a shipping notification?

Through our notification s you get updates about each action taken on your order. You can know when the product will be delivered to the nearest store or your house depending on your address.

8. Which payment options can I use to pay for my order?

We accept all the primary cards: Visa, MasterCard, and American Express. Apart from that, we also accept online payment platforms like PayPal.